Frequently Asked Questions

What age groups can take lessons on eS'Cool?

Our lessons are available for children, teenagers, and learners of all ages, depending on the subject and level.
 

How do tutoring lessons work?

Lessons are held online by qualified teachers and are available as one-on-one sessions or in small groups.
 

What equipment do I need?

A computer or tablet with a stable internet connection is required. We also recommend using a webcam and a microphone.
 

How do I book a lesson?

Lessons can be booked directly through the eS'CooL platform.
 

Who are the teachers?

Lessons are taught by the eS'Cool teaching team and carefully selected partner teachers, chosen for their teaching skills and educational experience.
 

What happens if I need to cancel or reschedule?

Cancellation or rescheduling requests must be made at least 8 hours before the scheduled lesson.

After this deadline, the lesson will be charged unless your teacher agrees to the request. Requests may be accepted up to 10 minutes before the lesson starts, at the teacher's sole discretion.

Please note: The teacher reserves the right to refuse any request made within this 10-minute period.

If your cancellation is accepted, the lesson will be credited back to your account, allowing you to book another lesson.
 

What if I am late?

Your classroom will be accessible from 10 minutes before until 10 minutes after the scheduled lesson start time.

After this period, you will no longer be able to join the lesson. Your lateness will be treated as an absence, and the lesson will not be refunded.

Whether any lost time can be made up is entirely at the teacher's discretion.

If you expect to be late, please inform your teacher as soon as possible.

How can I contact my teacher?
Once you have booked a lesson, your teacher's name will appear in your Classroom under the scheduled lesson.

By clicking on your teacher's name, you can send them an email.

Please note: Any misuse of this communication system may result in sanctions and, where applicable, legal action.

Experiencing a technical issue?

• A page won't load or you're experiencing a general issue with the website? Please contact our support team by email.

• Your meeting link doesn't work during the 10 minutes before or after the lesson start time? Please contact your teacher directly.